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Your Guarantee of the Best -- From The Best

All Top Luxe Villas Bali guests will have access to our team of Guest Relationship Officers (GROs) and Area Managers, who are trained and managed by the experienced Director of Guest Relations, Ibu Gung Niang.

A veteran of the local hospitality industry, for more than two decades Ibu Gung has been Acting Manager, then Consultant of Art and Culture, at the world famous Amandari Resort in Ubud. She now joins the Top Luxe Villas Bali team and will mentor our GROs to guarantee you receive not only the level of service you expect, but a truly mutual objective to make your stay with us memorable.

Few people have more knowledge of the joy of Bali. A highly respected artist and dancer, Ibu Gung has mixed in government and VIP circles all her life; she understands how to meet and exceed client expectations in hospitality, having also run her own properties and spent time as a travel agent.

Guest relationship staff at Top Luxe Villas