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Terms and Conditions

The terms "we", "us", "Company" and "Topluxevillas.com " refers to Top Luxe Villas Pte Ltd , a Singapore company, having registered office at 24 Peck Seah Street, 02-08, Nehsons Building, Singapore 079314. its affiliates and/or their respective suppliers and providers ("P.T. Bali Top Villas), and "you" refers to the individual person creating an account with us and/or the customer booking a reservation through us directly through this website, or indirectly through any of our affiliates through whom we provide services. Your use of this website constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorized to use this website.

PERSONAL AND NONCOMMERCIAL USE LIMITATION

  • This website is for your personal and noncommercial use. The content and information on this website (including, without limitation, price and availability of services), as well as the infrastructure used to provide such content and information, is proprietary to Topluxevillas.com or its suppliers and providers. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website. In addition, whether or not you have a commercial purpose, you agree not to:
  • access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Topluxevillas.com;
  • violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
  • take any action that imposes, or may impose, in the discretion of Topluxevillas.com, an unreasonable or disproportionately large load on the Topluxevillas.com infrastructure; or
  • deep-link to any portion of this website (including, without limitation, the purchase path for any services) for any purpose without express written permission of Topluxevillas.com

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, TOPLUXEVILLAS.COM AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO VILLAS AND OTHER SUPPLIER PHOTOGRAPHS, VILLA PROPERTY, CRUISE, AUTOMOBILE AND OTHER PRODUCT DESCRIPTIONS AND LISTS OF VILLA AMENITIES AND OTHER PRODUCT DESCRIPTIONS DISPLAYED ON THIS WEBSITE, MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. VILLA REVIEWS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND TOPLUXEVILLAS.COM AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE REVIEWS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. TOPLUXEVILLAS.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEBSITE AT ANY TIME.

TOPLUXEVILLAS.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY TOPLUXEVILLAS.COM OR ITS AFFILIATES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TOPLUXEVILLAS.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES, AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE VILLAS AND OTHER SUPLIERS PROVIDING SERVICES FOR TOPLUXEVILLAS.COM ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF TOPLUXEVILLAS.COM OR ITS AFFILIATES. TOPLUXEVILLAS.COM AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. TOPLUXEVILLAS.COM AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL TOPLUXEVILLAS.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF TOPLUXEVILLAS.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

INDEMNIFICATION

You agree to defend and indemnify Topluxevillas.com, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

  • you or on your behalf in excess of the liability described above; or
  • by third parties as a result of
    • your breach of this agreement or the documents referenced herein;
    • your violation of any law or the rights of a third party; or
    • your use of this website.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

LINKS TO THIRD-PARTY SITES

This website may contain hyperlinks to websites operated by parties other than Topluxevillas.com. Such hyperlinks are provided for your reference only. Topluxevillas.com does not control such websites and is not responsible for their contents or your use of them. Topluxevillas.com's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

TERMS, CONDITIONS AND WARRANTIES

Tax Recovery Charge

The tax charge on TopLuxevillas.com is a recovery of all applicable transaction taxes (e.g. sales and use, occupancy, excise tax, value added tax, etc.) that Topluxevillas.com pays to the vendors (e.g. villa owners, etc.) in connection with your travel arrangements.

Topluxevillas.com is not the vendor collecting and remitting said tax to the applicable tax authorities. The vendors bill all applicable taxes to Topluxevillas.com and Topluxevillas.com remits such tax directly to the vendor. Topluxevillas.com is not a co-vendor associated with the vendor with whom we book or reserve our customer's villa arrangements.

Taxability and the appropriate tax rate can vary from time to time. Topluxevillas.com's actual tax cost paid to the vendor may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of the actual use of the villa, automobile, etc. by our customer.

Service Fee

The service fees added to your booking is for services provided to you by staff at the villas during the period of your stay.

PAY NOW ONLINE OR PAY LATER AT VILLA DETAILS

With certain villas, you may be presented with the option to pay online immediately or to pay later at the villa itself under certain exceptions. If you select the option to pay online immediately, you will be charged the amount in the currency that you select immediately. Tax rates and foreign exchange rates could change in the time between booking and stay.

TopLuxevillas.com reserves the right to cancel your booking if full payment is not received in a timely fashion (please refer to our Booking Policy).

PRICES

The price of the services will be as quoted on the website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted. Despite Topluxevillas.com best efforts, some of the services listed on the website may be incorrectly priced. TOPLUXEVILLAS.COM EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. Topluxevillas.com is under no obligation to provide services to you at an incorrect (lower) price, even after you have been sent confirmation of your booking.

CHANGES OR CANCELLATIONS

You can change or cancel your villa booking either online under your Reservations when signed into your Topluxevillas.com account, or by calling our customer services number.

You can change your guest name, special requests, accessibility options, number of guests at no charge to you by Topluxevillas.com. Villa owners may impose other change and/or cancellation fees. Charges vary by villa and reservation, so please review your confirmation email for details.

You agree to pay any villa owner required cancellation or change fees that you incur. You agree to abide by the terms and conditions imposed with respect to your prepaid villa reservations.

In the event that a villa is unable to honour your booking, Topluxevillas.com will not be liable for any cost incurred due to relocation.

If you do not show for the first night of your reservation but plan to check-in for subsequent nights in the reservation, you must confirm the reservation with Topluxevillas.com no later than the original date of check-in to prevent cancellation of the whole booking. If you do not confirm the booking changes with Topluxevillas.com the whole booking may be cancelled and refunds will only be due to you in line with the policy of the particular villa, as notified in the booking process.

Claim Verification - All requests are subject to verification by Topluxevillas.com. We will not accept screenshots or other purported evidence of a lower price that we cannot independently confirm. Nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.

Refunds for Verified Requests - Verified refund requests will receive a credit to the credit card used for the reservation. Where you have paid for your villa at the time of booking, we will send your refund upon verification of your request. Where you have chosen to pay later at the villa, you will pay the villa the original price upon arrival and we will send your refund after you have completed your stay. Note, it may take up to 21 days or the next billing cycle for your refund to appear on your statement.

Changes - We reserve the right in our sole discretion to modify or discontinue our Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Price Guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.

MODIFICATION OF THESE TERMS AND CONDITIONS

Topluxevillas.com reserves the right to change the terms, conditions, and notices under which this website is offered and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your use of this website and its facilities.

GENERAL

This agreement is governed by the laws of the Republic of Singapore. You hereby consent to the exclusive jurisdiction and venue of courts in Singapore, in all disputes arising out of or relating to the use of this website. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Topluxevillas.com as a result of this agreement or use of this website.

Topluxevillas.com's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Topluxevillas.com's right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by Topluxevillas.com with respect to such use.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Topluxevillas.com with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Topluxevillas.com with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

USE OF TOPLUXEVILLAS.COM WEBSITE

The Topluxevillas.com website is provided solely to assist customers in determining the availability of services and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. You warrant that you are at least 21 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all terms and conditions herein.

SUPPLIER RULES AND RESTRICTIONS

Separate terms and conditions will apply to your reservation and purchase of services that you select. Please read these terms and conditions carefully. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer.

CURRENCY CONVERTER

Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but Topluxevillas.com, its affiliates, and/or their suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, Topluxevillas.com advises the customer to consult a qualified professional to verify the accuracy of the currency rates. Topluxevillas.com, its affiliates, and/or their suppliers do not authorize the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

USER REVIEWS, COMMENTS, PHOTOS AND CONTENT

Topluxevillas.com may display reviews, comments, photos and other material in relation to villas as well as other holiday and travel experiences ("Reviews"). Topluxevillas.com may also offer a facility allowing users of this website to post Reviews ("User Reviews"). You disclaim any proprietary rights you may have in such User Reviews, and the same may be freely used, copied, distributed and made available in any medium and in any form by Topluxevillas.com or its affiliates without your permission. Where this posting facility is offered, you expressly agree only to submit User Reviews that are appropriate to that service, complying with these terms and conditions and also any accompanying guidelines made available on this website. You grant Topluxevillas.com and its subsidiaries and corporate affiliates (collectively, the "Topluxevillas.com Companies") and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, the "Topluxevillas.com Affiliates"), a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such User Reviews throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such User Reviews. You acknowledge that the Topluxevillas.com Companies may choose to provide attribution of your User Reviews (for example, listing your name and hometown on a villa review that you submit) at our discretion, and that such User Reviews may be shared with our supplier partners. You further grant the Topluxevillas.com Companies the right to pursue at law any person or entity that violates your or the Topluxevillas.com Companies' rights in the User Reviews by a breach of these Terms of Use. You acknowledge and agree that User Reviews are non-confidential and non-proprietary. You expressly waive any and all ‘moral rights’ (including rights of attribution or integrity) that may subsist in your User Reviews and agree that you have no objection to the publication, use, modification, deletion or exploitation of your User Reviews by us, the Topluxevillas.com Affiliates or any of our partners or licensees.

Specifically, by using such a service, you represent and warrant that:

  • you own or otherwise control all of the rights to the User Reviews that you post;
  • as at the date of posting, the User Reviews submitted are accurate;
  • User Reviews that you supply do not breach any Topluxevillas.com terms and conditions of use, guidelines or policies (as applicable from time to time);
  • you will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such;
  • you will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity;
  • you will not to post or distribute any information or material that is owned by any third party without the express written consent of such party to do so;
  • All photos submitted are subject to our photo submission guidelines

Topluxevillas.com claims no ownership, affiliation with, or endorsement of any photos that are submitted by end users through our sites.

Topluxevillas.com does not edit Reviews or User Reviews submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such Reviews or User Reviews or their subsequent posting, use or distribution. In addition, Topluxevillas.com does not verify, endorse or approve the views or comments expressed in any Reviews or User Reviews which are the personal views of the individuals submitting them. Any decisions made on the basis of reviews or comments appearing on the service are taken at your own risk. From time to time Topluxevillas.com may offer customers incentives to leave User Reviews (i.e. discount coupon, entry into prize draws etc.). It is important to us that User Reviews are impartial and honest; these incentives will be available to customers regardless of whether the User Review is positive or negative.

Topluxevillas.com reserves the right for any reason in its sole discretion to refuse to post or remove (without notice) any Reviews or User Reviews. Amongst other things, this includes situations where Topluxevillas.com receives a third party complaint and/or has reason to believe that there has been a breach of these terms and conditions.

If you have a complaint about any reviews, comments or material posted on this website you should put such complaint in writing (giving as much information as possible about the circumstances) to: concierge@topluxevillas.com.